Terms and Conditions for Villa Igiea Taormina

Last Updated: May 8, 2026

Welcome to Villa Igiea Taormina (“the Hotel”, “we”, “our”, or “us”). These Terms and Conditions govern all reservations, bookings, accommodation stays, services, and use of facilities at the Hotel. By making a reservation or staying at the Hotel, guests agree to comply with these Terms and Conditions.

1. Reservations and Bookings

1.1 All reservations are subject to availability and confirmation by Villa Igiea Taormina.

1.2 Guests must provide accurate and complete information at the time of booking, including valid identification and payment details.

1.3 The Hotel reserves the right to refuse or cancel reservations where fraudulent, incomplete, or inaccurate information is provided.

1.4 Special requests, including room preferences, transportation arrangements, dietary requirements, early check-in, or late check-out, are subject to availability and are not guaranteed unless confirmed in writing by the Hotel.

2. Check-In and Check-Out

2.1 Standard check-in time is from 3:00 PM.

2.2 Standard check-out time is by 11:00 AM.

2.3 Guests may be required to present a valid government-issued photo identification and payment card upon arrival.

2.4 Early check-in and late check-out requests may incur additional charges and remain subject to room availability.

3. Rates and Payment

3.1 Room rates are quoted in EUR (€) unless otherwise stated and may include applicable taxes and service charges.

3.2 A deposit or full prepayment may be required at the time of booking, depending on the selected rate or package.

3.3 The Hotel accepts major credit cards, debit cards, and other approved payment methods.

3.4 Outstanding balances, including incidental expenses, must be settled upon check-out.

3.5 The Hotel reserves the right to pre-authorize a security deposit on the guest’s payment card to cover incidental charges or damages.

4. Cancellation and Refund Policy

4.1 Cancellation policies vary according to the reservation type, promotional offer, or booking platform used.

4.2 Unless otherwise specified in the reservation confirmation:

• Cancellations made more than 7 days prior to arrival may receive a full refund.

• Cancellations made within 7 days of arrival may incur charges up to the full stay amount.

4.3 No-shows and early departures may be charged for the full reservation period.

4.4 Refunds, where applicable, will be processed using the original payment method and may require several business days.

5. Guest Conduct

5.1 Guests are expected to behave respectfully toward Hotel staff, other guests, and neighboring properties.

5.2 Illegal activities, excessive noise, disturbances, or dangerous behavior are strictly prohibited.

5.3 Guests are financially responsible for any damage, loss, or excessive cleaning costs caused during their stay.

5.4 Smoking is prohibited inside guest rooms and indoor public areas unless expressly designated otherwise. Cleaning and restoration fees may apply for violations.

6. Visitors and Occupancy

6.1 Only registered guests are permitted to occupy guest rooms unless otherwise approved by management.

6.2 Visitors may be required to register at reception and comply with Hotel policies.

6.3 The Hotel reserves the right to limit the number of occupants per room in accordance with safety and operational requirements.

7. Use of Hotel Facilities

7.1 Hotel amenities including swimming pools, restaurants, spa facilities, terraces, lounges, gardens, and fitness areas are used at the guest’s own risk.

7.2 Guests must comply with all posted rules and instructions relating to the use of Hotel facilities.

7.3 The Hotel reserves the right to temporarily close or modify facilities due to maintenance, weather conditions, private events, or operational reasons without compensation.

8. Liability

8.1 Villa Igiea Taormina shall not be liable for loss, theft, or damage to personal belongings unless caused directly by the Hotel’s proven negligence.

8.2 Guests are encouraged to use in-room safes or secure storage facilities where available.

8.3 To the fullest extent permitted by applicable law, the Hotel’s liability arising from any claim related to a guest’s stay shall not exceed the total amount paid for the reservation.

9. Force Majeure

The Hotel shall not be held liable for any failure or delay in fulfilling its obligations where such failure results from events beyond its reasonable control, including but not limited to natural disasters, severe weather, governmental actions, pandemics, transportation disruptions, strikes, or utility failures.

10. Privacy and Data Protection

10.1 Guest personal information will be collected, processed, and stored in accordance with applicable privacy and data protection laws.

10.2 Guest information may be used for reservation management, payment processing, customer service, legal compliance, and marketing communications where permitted by law.

11. Pets

11.1 Pets are permitted only with prior approval from the Hotel and may be subject to additional fees and conditions.

11.2 Guests are responsible for ensuring pets do not disturb other guests or damage Hotel property.

12. Termination of Stay

The Hotel reserves the right to refuse service, cancel reservations, or terminate a guest’s stay without refund where these Terms and Conditions are violated or where guest conduct threatens the safety, comfort, or wellbeing of staff, guests, or property.

13. Governing Law

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of Italy. Any disputes arising from or relating to these Terms and Conditions shall be subject to the exclusive jurisdiction of the Italian courts.

14. Contact Information

Villa Igiea Taormina
Taormina, Sicily, Italy