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Privacy Policy

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Villa Igiea Taormina
Effective Date: November 24, 2025

At Villa Igiea Taormina (“we”, “us”, “our”), accessible at villaigieataormina.com, we are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information in accordance with the General Data Protection Regulation (GDPR) and applicable Italian privacy laws.

1. Data We Collect

Information You Provide Directly

  • Name and surname

  • Email address

  • Phone number

  • Address

  • Booking and reservation details

  • Messages or inquiries submitted via contact forms

  • Payment-related information (processed by trusted third-party services; we do not store full payment data)

Information Collected Automatically

  • IP address

  • Device and browser information

  • Cookies and usage data

  • Pages visited on our website

  • Referring/exit pages

  • Analytics data (e.g., via Google Analytics)

Cookies

We use cookies and similar tracking technologies for:

  • Website functionality

  • Booking operations

  • Analytics & performance

  • Marketing and remarketing (if activated)

You can manage or disable cookies via your browser settings.

2. How We Use Your Data

We process your personal data for the following purposes:

  • To manage and confirm bookings

  • To respond to inquiries and provide customer support

  • To operate and improve our accommodation services

  • To send booking confirmations and relevant notifications

  • To improve user experience and website performance

  • To comply with tax, regulatory, and legal obligations

  • To send promotional messages (only with your consent)

3. Legal Basis for Processing

We rely on the following GDPR legal bases:

  • Contractual necessity (to provide accommodation services)

  • Consent (for marketing, cookies, specific analytics)

  • Legitimate interests (service optimization, fraud prevention, security)

  • Legal obligations (tax, accounting, and record-keeping)

4. Third-Party Services

We may share data—only when necessary—with carefully selected service providers:

  • Booking engine / reservation system

  • Payment processors (e.g., Stripe, PayPal, or booking platform provider)

  • Website hosting and security services

  • Email service provider (e.g., Mailchimp or SMTP provider)

  • Analytics providers (e.g., Google Analytics)

  • On-site operational providers (cleaning staff, property management)

All third parties comply with GDPR requirements and process data strictly for the required purposes.

We never sell your personal data.

5. Data Retention

We retain your data according to the following guidelines:

  • Booking and accounting records: up to 10 years (Italian law requirement)

  • Contact and inquiry messages: up to 24 months

  • Marketing-related data: until you withdraw consent

  • Analytics data: according to each provider’s retention schedule

You may request deletion of your data at any time (see Section 8).

6. Data Security

We maintain strong security measures, including:

  • HTTPS encryption

  • Secure servers and firewalls

  • Access restrictions and authentication

  • GDPR-compliant third-party service partners

While we take all reasonable precautions, no method of transmission is 100% secure.

7. International Data Transfers

Some service providers may store data outside the EU.
In these cases, we ensure compliance using:

  • EU Standard Contractual Clauses (SCCs)

  • Equivalent GDPR-approved safeguards

8. Your Rights Under GDPR

You have the following rights:

  • Access your data

  • Rectify inaccurate data

  • Request deletion (“right to be forgotten”)

  • Restrict or object to processing

  • Withdraw consent at any time

  • Request data portability

To exercise your rights:

📧 [Insert Email Address]
📍 Via Circonvallazione 28, 98039 Taormina, Italy

We will respond within 30 days.

9. Marketing Communications

We send marketing or promotional content only with your explicit consent.
You may unsubscribe at any time using the link in the email or by contacting us.

10. External Links

Our website may link to third-party booking systems or partner websites.
We are not responsible for their privacy practices or content.

11. Updates to This Policy

We may revise this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date.

12. Contact Information

For any questions or requests about your personal data:

Villa Igiea Taormina
📍 Via Circonvallazione 28, 98039 Taormina (ME), Italy
📧 [villaigieataormina@gmail.com]

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